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Client portal help

Help with your Triga Films account.

Simple guidance for account access, orders, support tickets and secure messages.

View and reply to tickets

Sign in to the Client Portal to see active and previous requests, add replies and access secure attachments.

View your tickets →

Open a new request

Choose the most relevant topic, describe the issue clearly and include an order or ticket reference where available.

Submit a ticket →

Orders and downloads

Use My Account for order history, downloads, billing details and the information attached to your customer account.

Open My Account →

Having trouble signing in?

Check that you are using the email address connected to the account. If access still fails, send us a support request.

Get account help →

Privacy and secure files

Use the ticket system for privacy requests and sensitive supporting files. Never send passwords or full card details.

Contact support →

Already have a reference?

Keep your TF ticket reference handy and reply inside the Client Portal so the full conversation stays together.

Continue a ticket →