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Sign in to the Client Portal to see active and previous requests, add replies and access secure attachments.
View your tickets →Client portal help
Simple guidance for account access, orders, support tickets and secure messages.
Sign in to the Client Portal to see active and previous requests, add replies and access secure attachments.
View your tickets →Choose the most relevant topic, describe the issue clearly and include an order or ticket reference where available.
Submit a ticket →Use My Account for order history, downloads, billing details and the information attached to your customer account.
Open My Account →Check that you are using the email address connected to the account. If access still fails, send us a support request.
Get account help →Use the ticket system for privacy requests and sensitive supporting files. Never send passwords or full card details.
Contact support →Keep your TF ticket reference handy and reply inside the Client Portal so the full conversation stays together.
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